Welcome to MailAfric, Africa’s premier secure email service. Your privacy is at the heart of our mission. We are committed to safeguarding your data, ensuring transparency, and empowering you with control over your personal information.
1. Introduction
This Privacy Policy explains how MailAfric collects, uses, stores, and protects your information when you use our services.
2. Information We Collect
Account Information: Your name, email address, password, and recovery options.
Support Requests: Additional data collected when you contact customer support.
Payment Details: Secure processing via trusted third-party providers.
Device & Browser Data: IP address, device type, and browser version.
Usage Data: Login activity and general email usage patterns (not content).
Cookies & Tracking: Used to enhance your experience and security.
3. How We Use Your Information
We use your data for:
Providing and improving MailAfric services
Enhancing security and fraud prevention
Sending important service updates
Complying with legal and regulatory obligations
We do not sell, rent, or share your personal data with advertisers.
4. How We Store & Protect Your Data
Secure Encryption: Emails and personal data are encrypted in transit and at rest.
Data Centers in Africa: We prioritize local data hosting for compliance and security.
Access Controls: Only authorized personnel can access essential data.
5. Sharing & International Data Transfers
We comply with regional data protection laws such as:
African Union Cyber Security & Data Protection (Malabo Convention)
General Data Protection Regulation (GDPR - for EU users)
California Consumer Privacy Act (CCPA - for US users)
6. Your Privacy Rights
You have rights over your data, including:
The right to access, modify, or delete your personal data.
The right to opt out of non-essential data collection.
The right to download a copy of your data.
To exercise these rights, contact us at privacy@mailafric.com.
7. Data Retention & Account Deletion
We store emails and data only as long as necessary. Deleted accounts are erased within 30 days, except where legal retention is required.
8. Third-Party Services & Integrations
MailAfric integrates with trusted services (e.g., cloud storage, two-factor authentication) that meet strict privacy standards.
9. Children's Privacy
MailAfric is not intended for users under 16 years old. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this policy periodically and notify users of significant changes via email or in-app notifications.
11. Contact Us
For questions about this policy, contact:
📧 privacy@mailafric.com
📍 MailAfric HQ, Accra Ghana, Africa